Free Customer Service Advisor Property – multi-award winning team Camden Town Cardiff

Published date: 06/11/2016
  • Location: Wales, Cardiff, United Kingdom

We are looking for someone who customers remember, someone who listens empathetically before they talk, someone who can read the customer and match their style. This person will also need good admin and database skills to look up information to solve customer queries. Someone who is intelligent and organised.

Experience essential - minimum 5 years.

Do you believe

- in traditional service, talking not texting?

- that people buy from people?

Does your professional aura add a little class to the office?

If yes we want to hear from you.

About the role

The role of a Customer Adviser is varied and interesting (property always is). You'd be part of a small team who give first line support to clients and contractors taking inbound calls and logging new build defects. You’ll be comfortable with numbers and be able to resolve queries and answer questions using knowledge of our processes, our systems and in some cases exploring or investigating the root cause of the issue to deliver business improvements. As well as phone and admin work you’ll get to work on projects as we get the business slick and ready for growth by putting the customer at the heart of every transaction.

Previous experience / role requirements

• You'll need to be comfortable with numbers and be confident talking clients through their bills and statements,

• Previous experience working within an accounting or finance orientated role may be an advantage,

• Great customer skills gained from previous experience of working within a highly customer focussed role,

• Experience or knowledge of the property sector a plus.


We’re booking interviews every day from Monday 13th June to Friday 17th June. And, because what we want most is a cheerful, welcoming telephone voice you should to ring to apply,

Call Mary-anne Bowring any day before 9.30pm on 0797 4241636 and tell us why this is the job for you.

HOURS: 38.15 hours per week,

SALARY: £18,000 - £22,500 per annum depending on experience

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