The current shift towards software maintenance with remote support requires new management and business processes as well as strategies to ensure smooth operations. With more users using business data, apps, and services more remotely than ever before, cloud-based platforms are now the most popular solution that is location-independent.

Cloud-based systems and applications make it unnecessary to be physically present, as employees can access the company's systems from any place at any time. They also eliminate the hassle of installing CDs or downloading them and allow flexibility, availability, and increased responsiveness between offices that are distributed, regardless of the location.
https://www.perfectiongeeks.com/cloud-based-care-software-maintenance-with-remote-support